Privacy Policy

Last Updated: January 2022

As a student your name, address, and phone number are kept on file to serve as identification and contact information.  Your birth date is documented for admission requirement purposes (in some provinces a copy of proof of identification is kept on file).  Your information is used to process invoices and receipts. Documentation pertaining to advanced standing is also kept on file.  Grades are kept on file indefinitely, in hard copy and electronic format.
These files are confidential and are available only to Ecole Setsuko administration and the student  The law prohibits Ecole Setsuko Instructors, Managers or administrative staff from disclosing grades, exams, attendance or any information to anyone except the student without their permission. 

When you graduate your contact information, and graduation details are put on a database so that Ecole Setsuko can mail you your transcript, and  keep you on the official graduates’ list.  Your information remains on the database, as per ministry regulations.   This information may be shared with the Ecole Setsuko Alumni Association for purposes of the designation registry, with the respective provincial ministries, and with the Disciplinary Committee.  If as a graduate disciplinary action is taken against you because of a code of ethics or scope of practice violation, and legal counsel advises that you are a risk to the public, your name will be shared with the public in order to protect them.  Your graduate information may also be shared with insurance companies that want to confirm your status before they reimburse receipts from your clients.

At times Ecole Setsuko may conduct surveys.  The purpose of these surveys is to better serve the needs of students, and to maintain the quality of the curriculum and the administration of the school.  These surveys are kept on file for future reference.

There are rare instances where Ecole Setsuko may collect, use or disclose your personal information without your consent as required and permitted by law, for example 1) to collect a debt owed to us; 2) to meet government tax reporting requirements; and 3) to comply with an order made by a court.

Ecole Setsuko takes precautions to protect your personal information against unauthorized access.  However, should you have any concerns regarding the collection or use of your personal information, please contact Ecole Setsuko’s Privacy Officer, Natalie Palmer at 514-482-1991.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included.


If you use our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

As part of providing the Services our affiliates, agents, contractors, representatives, trusted business partners, and third-party service providers (including without limitation, the following entities) may have access to your personal data:

We use Google Ads and Facebook Ads to reach our target audience with relevant ads. We use the data to track sales and other business goals, all the data is being masked, and the company can’t identify any action from a specific customer or user.

We use MailChimp to send promotional and support communications to our users. 

We use Google Analytics to analyze marketing goals and to integrate different data sources together.

We use Square, PayPal, and Stripe for our payment processing and accounting.

We require the foregoing parties to process such information in compliance with this Privacy Policy and subject to security and other appropriate confidentiality safeguards. 

If you used our services to contact a third-party, such as in our marketplace, then we will provide the information you filled out in the form to said third-party.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Legal Compliance

We may share information as required for the provision or maintenance of the Services. 

We may also share information in accordance with a written legal request by a valid legal authority. We will do our best to object to such request if we believe that it is baseless.

Security Standards

We follow generally accepted industry standards to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of personal data.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. 

We retain your personal data only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Right of Access and Rectification

You have the right to know what personal data we collect about you and to ensure that such data is accurate and relevant for the purposes for which we collected it.

You can receive a copy of your personal data, and to rectify such personal data if it is not accurate, complete, or updated. 

However, we may first ask you to provide us with certain credentials to permit us to identify you before rectifying, deleting, or reviewing.

Right to Delete Personal Data or Restrict Processing

You have the right to delete your personal data or restrict its processing by ourselves and third parties.

We may postpone or deny your request if your personal data is in current use for the purposes for which it was collected or for other legitimate purposes such as compliance with legal obligations.

Right to Withdraw Consent

You have the right to withdraw your consent to the processing of your personal data. Exercising this right will not affect the lawfulness of processing your personal data based on your consent before its withdrawal.

Right of Data Portability

Where technically feasible, you have the right to ask to transfer your personal data in accordance with your right to data portability.

The Right to Lodge a Complaint

You also have the right to lodge a complaint with a data protection supervisory authority regarding the processing of your personal data.